We guarantee that your web site will be accessible at least 99.9% of the time. We back this by offering a refund to any account that is "down" due to a network issue under our control.

We monitor our web server network 24 hours a day, 7 days a week. If, for some reason, there is a server outage - we know it.

Note: Obviously, this guarantee does not apply to co-located servers, nor does it apply routine maintenance performed on the network to ensure reliable performance.